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THỜI LƯỢNG: 1h 30m 5s

THÔNG TIN CHUNG

Conflict and dispute are inevitable in daily life as well as in corporate environment and they are always in need for early resolution. Conflict and dispute often arise when a party realizes that his interests are either dissenting or negatively affected by the other one. If there is no resolution, conflict and dispute will be accumulated gradually, and like a tumor, it will grow up and explode in one day.

A survey of American researchers shows that a manager spends average 21% of the week in dealing with conflicts and disputes in business. They may be the conflicts among employees, between the boss and employee or between enterprise and customer. Any conflict may influence the enterprise. It does not only waste time and money, but damage long-term relationship between the enterprise and the customer, even among the shareholders and the employees.

Therefore, management of conflicts and disputes in the enterprise is what managers need to focus on doing to improve business work.

The course "Conflict Management " will provide trainees the principles which can be applied when controlling conflicts and disputes at work.

MỤC TIÊU CHƯƠNG TRÌNH

- Trainees understand the role of conflict and dispute management

- Trainees will be able to understand that if they want their business to develop, they need to resolve arising conflicts and disputes effectively.

- The course provides tips to manage disputes and conflicts effectively.

- With these tips provided in the course,trainees may apply suitably in conflict management in their enterprises.

ĐỐI TƯỢNG CHƯƠNG TRÌNH

- Leaders and managers of enterprise;

- Mid-level managers (Functional managers, Head/Deputy of Section, Department in enterprise);

- Individuals working in enterprise want to develop and improve their capability in resolving conflicts and disputes.

GIÁO TRÌNH CONFLICT AND DISPUTE MANAGEMENT

 Lesson 1: What is a Conflict?

 Lesson 2: Causes of Conflict

 Lesson 3: Creating a learning Organization

 Lesson 4: Blake and Monton

 Lesson 5: W.K.Thomas (1976) and D.G.Prvitt (1983) Model

 Lesson 6: T.KUHN and M.S Poole Model (2000)

 Lesson 7: Model of conflict management

 Lesson 8: Summing Up

GIẢNG VIÊN: DƯƠNG NGỌC DŨNG