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THỜI LƯỢNG: 1h 13m 54s

THÔNG TIN CHUNG

The crisis is often referred to as a fire, which can lead to tangible and intangible cost for the company; along with the loss in sales, customers and a reduction in net income. When facing crisis, enterprises will face a series of difficulties, the entire operation of the company is always put in a state of emergency. As a result, the crisis resolution is put on top priority.

It is easier for enterprises to deal with crisis when they know how to manage crisis. The course “Crisis Management” designed by PEO will benefit enterprises in these cases.

MỤC TIÊU CHƯƠNG TRÌNH

- Trainees are equipped with core knowledge on enterprise crisis.

- Be aware of the impact of crisis to the enterprise development.

- Know how to manage crisis, help enterprise overcome the difficulties, get back customers and recover revenue.

ĐỐI TƯỢNG CHƯƠNG TRÌNH

- Leaders and managers of enterprises;

- Functional manager, head/deputy of departments/sections in enterprise

- Who becomes managers in the future

- Key staff

- Individuals who want to add knowledge, skills in solving crisis.

GIÁO TRÌNH CRISIS MANAGEMENT

 Lesson 1: What is a Crisis?

 Lesson 2: Have a for everything

 Lesson 3: Choose a Spokesperson

 Lesson 4: Type of Crisis

 Lesson 5: Mitroffs Model

 Lesson 6: Causes of Crisis

 Lesson 7: CM Mindset

 Lesson 8: Crisis as an opportunity

GIẢNG VIÊN: DƯƠNG NGỌC DŨNG